Course

Handling Difficult Conversations

Nonviolent Communication — also known as NVC and often called “compassionate communication” — helps you create the high quality of connection out of which people naturally enjoy contributing to one another’s well-being. When people experience a high quality of connection, they naturally want to play the latter of the two, and spontaneously feel motivated to create mutually beneficial outcomes. These approaches can be translated to handling difficult conversations in a professional setting.

11 Lessons

Outcomes

By the end of the course, learners will be familiar with the following:

  • Identify scenarios where non-violent communication (NVC) approaches can be implemented to handle difficult conversations
  • Recognize levels involved in empathizing with another person’s experience
  • Ability to utilize the right approach when hearing difficult messages
  • Use right vocabulary in varied conversations
Level: NA
Pre-requisites: NA
What’s next: NA
For queries: Padmajaa.Iyer@mu-sigma.com

Click for information on Earning Credits for this course