The course contains evaluation process available for MSU in Delivery Program.
Setting up teams for technical excellence is an exercise that helps fulfillment teams setup professional-grade decision science shops, by reviewing the teams' work ways and helping "incorporate industry best practices". This is done by running recurring audits and collaborating with fulfillment in "building repair plans". To accomplish this, we have created an exhaustive checklist that will help teams evaluate health of their fulfillment, across key components of technical excellence namely project management & hygiene, business understanding and solution design & implementation. The audit will conclude with a repair plan and a skills training & software requirement checklist, through which fulfillment teams can implement best practices recommended during the audit and ask for training sessions/software intrinsic to Mu Sigma. The measurement of an engagement’s performance as a part of audit & repair would be the improvement upon the original score, and not the original score alone. For leadership visibility and over watch, the audit & repair results and recommendations are broad casted to the ALs/AMs/SLHs of the audited group, BU Heads, FEE_Core DL, FEE Leads (Sridhar and Swati) and Zubin. We will also have a re-audit in a month's time to check whether the practices are being adhered to
Available
The course intends to impart necessary information to content writers on legal implications of plagiarism and how to avoid plagiarism while writing.
Train the Trainer program aims at educating the participants on fundamental principles of training, effective methods of training delivery, and content creation so as to facilitate the growth of the audience.
Note: Students need to complete “Promotion & Campaign Management” course before taking up “Promo & Camp Management” certification
Available
Note: Students need to complete “Customer Churn Management” course before taking up “Customer Churn” certification
Available
Note: Students need to complete “Promotion & Campaign Management” course before taking up “Promo & Camp Management” certification
Note: Students need to complete “Demand Forecasting” course before taking up “Demand Forecasting” certification